Extension is seeking a Helpdesk Technician II for a Direct Hire opportunity with one of our clients located in Oak Creek, WI.

About Our Client

• Known for team-oriented culture and long-standing reputation for exceptional customer service.
• Committed to professional development and internal career growth through structured pathways for success.
• Offers strong work-life balance — no early mornings or late nights, with major holidays off.

Key Objectives / Role Responsibilities

• Provide Tier II technical support for end users, managing incoming helpdesk tickets via phone, email, and Teams.
• Troubleshoot and resolve issues with Windows 10/11, Microsoft 365, Active Directory, and office hardware.
• Perform hardware lifecycle management, including imaging, provisioning, and equipment swaps.
• Support enterprise applications and assist with administration of O365, printers, and communication tools.
• Mentor junior Helpdesk Technicians and contribute to IT documentation, process improvements, and knowledge sharing.

Desired Skills & Qualifications

• 2+ years of experience in a corporate IT Helpdesk or technical support environment.
• Associate degree in Information Technology or related field (or currently enrolled).
• Strong customer service, communication, and troubleshooting abilities.
• Proficiency in Windows 10/11, Active Directory, Microsoft 365, and ticketing systems.
• Preferred: experience in banking, healthcare, or insurance environments.
• Familiarity with tools like Microsoft Intune, Citrix, SharePoint, Exchange Admin Center, SCCM, or similar systems is a plus.
• Basic knowledge of networking (TCP/IP) and printer configuration.
• Experience writing technical documentation and user guides.

Salary Information

$24-$26/hr depending on experience, plus full benefits package.

Job Type

Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• 401(k)

Work Location: In person