The Structures Company is seeking an IT Helpdesk Analyst in Denton, TX.

• Must be a US Citizen or Green Card Holder
• No C2C
• Local candidates are preferred

Summary
Provides in-person, phone and email help desk support and assists with production activities.

Essential Duties and Responsibilities

• Contributes to a positive work atmosphere by displaying productive behavior and communication focused on building effective working relationships with customers, clients, co-workers and management.
• Conducts cable plant management.
• Processes return merchandise authorizations.
• Completes new workstation setups.
• Administers license management.
• Collects, records and distributes technical and administrative documentation.
• Organizes technical and administrative electronic records assuring integrity.
• Provides help desk support for system users including application training.
• Identifies, researches and resolves technical problems.
• Maintains, creates, updates and distributes pre-loaded hard drive images for fast deployment of PCs.
• Coordinates and manages information system hardware, software and system updates.
• Assists with new equipment installation, set-up and maintenance for workstations, printers, copiers, telephone, including outside service.
• Upgrades information technology approved by executive staff throughout the company.
• Manages and maintains company IT assets.
• Maintains a well-organized and clean layout in defined storage areas.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties may be assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Customer Service Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service
• Judgment Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
• Problem Solving-Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
• Self Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.

Summary of Education, Experience & Certification
Associate's degree (AA) or equivalent and 2 years related experience; or equivalent combination of education and experience.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

• Working knowledge of computers and software.
• Demonstrated experience with Windows 10.
• Experience Administering Active Directory Users, Groups and Computers in Windows Server 2012 / 2016.
• Experience supporting Microsoft Office.
• Strong customer service background and technical writing skills.
• Ability to communicate well in person, email, and telephone.
• Ability to work effectively in a highly organized manner and be extremely detail oriented.
• Ability to work well independently and cross-functionally as part of an established and growing team.
• Strong communication, time-management, and problem-solving skills.
• Ability to read, analyze, and interpret technical documents.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions within all levels of an organization.
• Ability to problem solve with limited to no established process and guidance and to interpret instructions.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
• Valid driver license required.
• Ability to travel as required.
• Ability to work overtime as required.

For immediate consideration please apply to this posting or send resumes to

The Structures Company is a national staffing firm specializing in contract, contract to hire and direct hire placement opportunities. Our clients rely on us to support their engineering, IT, Production, Maintenance & Repair and support staff. Our niche recruiting team is one of our biggest strengths and is the main reason we are a top provider of talented professionals to the majority of our clients. They will help you identify the opportunity that best fits your interests, while also providing industry leading customer service.

We support the majority of Aerospace OEM's and Tier 1 Suppliers across the United States.

We have a national medical, dental and vision plan with Cigna Healthcare and we also have a 401K offering. In some states and on some openings, there is bonus potential, sick pay and holiday pay for those who qualify.

The Structures Company LLC is an Affirmative Action/ Equal Opportunity Employer (or AA/ EOE)