IT Helpdesk Support Tier 1.5 - MSP

Compensation Base pay range: $50,000.00/yr - $60,000.00/yr This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Overview Join our established Managed Service Provider, serving the greater Chicago area with innovative IT solutions for the past 15 years. We value collaboration, meaningful relationships, and tailored IT solutions. Our offerings include Managed Services, Professional Services, Cloud Solutions, and Cyber Security. Position IT Helpdesk Support Tier 1.5 This role is ideal for someone who has excelled in handling Tier 1 tickets and is eager to advance to Tier 2 responsibilities. As a Tier 1.5 Helpdesk Support specialist, you will have the chance to work closely with senior engineers, enhance your skills, and grow within our company. Required Experience 1+ years experience with Windows Server, Office 365, and Azure MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER 1+ years experience administering Active Directory and managing Group Policies Exceptional customer service and troubleshooting skills 1+ years experience with ConnectWise (preferred) Salary $50,000-$60,000 401k+ company match PTO Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Bowman Williams by 2x #J-18808-Ljbffr