Position Details
IT Helpdesk Support Apply
Job Description
Responsible for hardware and software installation and maintenance, as well as basic end user training/support. Providing technical assistance in an effective and efficient manner is vital.
REQUIREMENTS AND RESPONSIBILITIES:
- Installs, upgrades, and configures end-user workstations, laptops, and peripheral devices per company policy.
- Maintains hardware inventory records.
- Provides first level IT support to end-users on a variety of issues.
- Completes basic troubleshooting of software/hardware/telecom issues.
- Assists with onboarding of new employees.
- Assists with IT Orientation for all new employees.
- Completes documentation/follow-up for repairs on hardware issues.
- Performs software updates at workstations.
- Maintains procedural documentation.
- Promotes and models RWMIC Core Values in all interactions and responsibilities.
ADDITIONAL RESPONSIBILITIES:
- Provides end-user application support per company policy.
- Audits computer systems and recommend solutions.
- Aware of and complies with the RWMIC Quality Manual and regulations & requirements as they apply to this job type/position.
- Completes all planned Quality & Compliance training within the defined deadlines.
- Other duties as assigned by the IT Manager.
QUALIFICATIONS:
- High School Diploma or equivalent. Associate’s degree in Information Technology or Business preferred.
- 1-2 years of experience in an IT service desk, help desk, or technician role.
- Relative industry certifications a plus.
- Advanced PC skills and familiarity with MS Office suite.
- Excellent verbal and written communication skills
- Strong time management skills, ability to prioritize workloads, and organizational skills.
- Ability to visualize a problem or solution and think abstractly to solve it.
- Ability to convey technical topics to a wide variety of callers with varying technical skill levels.
- Experience in trouble-shooting and configuring Windows /10/11 based networked PC.
- Familiarity with most common desktop/laptop software and hardware systems.
- Familiarity with network protocols and configurations (TCP/IP, LAN, WAN).
- Familiarity with M365 Products, Apps, and Services.
- Familiarity with Active Directory, Windows Server 2016 and higher, basic understanding of DNS, and DHCP.
- Mac OS X experience, a plus.
- Experience with and understanding of multi-cultural and multi-generational differences and the ability to work within this environment is crucial for successful employment.
- The following physical demands are required:
- Lift/Carry 25+ pounds
- Bend/Stoop/Kneel 4 hours per day
- Stand/Sit/Walk 8 hours per day
- Push/pull 50+ pounds
- RWMIC offers Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
- All RWMIC Employees have the responsibility to themselves and the company to work safely.
WORK@WOLF
We are proud to offer a competitive pay structure along with a well-rounded benefits package designed to support our employees’ career growth, health, and work-life balance. Our benefits include:
- 401(k) Retirement Savings Plan with Company Match
- Medical, Dental, and Vision Coverage
- Company-Paid Life & Disability Insurance
- Paid Time Off and Paid Parental Leave
- Flexible Work Options – Telecommuting and Flexible Schedules
- Tuition Reimbursement for Continuing Education
- Wellness Program and Flexible Spending Accounts (FSAs)
At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We welcome all qualified candidates to apply for open positions.
