IT Helpdesk Technician Tier 2 (MSP)

Mid Level Helpdesk TechnicianWe are a customer-service focused IT Managed Service Provider who is focused on bringing innovative technical solutions to non-technical companies. We pride ourselves on our ability to bridge the gap and communicate these technical solutions in a simple manner. We have a team of strong communicators who work through problems through collaboration and teamwork. We also group our lower level engineers to work along side senior engineers to promote mentorship and technical growth.Currently, we are seeking a mid level helpdesk technician to work through challenging solutions through a diverse technical stack. The Tier II Helpdesk Technician will be responsible for providing escalated support, consulting with nontechnical c-levels and assisting with some large projects along side senior engineers.IT Helpdesk Technician Tier 2 (MSP) Responsibilities:Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systemsProvide desktop support, manage accounts in active directory, printer supportProvide network support and some administration.IT Helpdesk Technician Tier 2 (MSP) Requirements:Experience working for an IT Managed Service Provider REQUIREDServer, Desktop Support, and Remote Support experienceExtensive M365/Windows servers/Azure/SharePoint knowledgeTechnically in charge of anything IT-related for the ClientResponsible for the email structure for the ClientComfortable acting as the Primary Consultant for various small and midsize business clientsIT Helpdesk Technician Tier 2 (MSP) Benefits:Base salary $65,000-$75,000 (dependent on experience)Certification reimbursementCareer development and formal trainingMatching 401(k)Partial WFH (3 days in office and 2 days at home)Free Gym Membership