IT Infrastructure Administrator

We are seeking a skilled and dependable IT Infrastructure Administrator to support and maintain a variety of client environments. This role is ideal for an experienced IT professional who is comfortable working across multiple systems, troubleshooting complex issues, and managing infrastructure in a fast-paced, service-driven environment.This position requires strong technical depth across networking, systems, and cloud technologies, along with the ability to independently diagnose and resolve issues across diverse client environments.Key ResponsibilitiesDeploy, configure, and maintain network and systems infrastructure across multiple client environmentsTroubleshoot and resolve escalated issues involving networking, servers, virtualization, and cloud servicesConfigure and manage firewalls, VPNs, switches, and wireless infrastructureAdminister Windows Server environments, including Active Directory, Group Policy, DNS, and DHCPManage and support Microsoft 365 environments (Exchange Online, Azure AD, user and security management)Support virtualization platforms (Hyper-V, VMware), including provisioning and maintenance of virtual machinesImplement and maintain backup and disaster recovery solutionsMonitor system health, performance, and security using RMM and monitoring toolsWork with vendors (ISPs, hardware providers, software vendors) to resolve issues and support deploymentsDocument network diagrams, configurations, and standard operating proceduresAssist with project work, including migrations, upgrades, and new client onboardingRequired Experience & Skills7+ years of hands-on experience in network and systems administrationStrong technical knowledge of Networking: TCP/IP, VLANs, routing, switching, firewall configuration; Windows Server (2016/2019/2022), Active Directory, Group Policy; Microsoft 365 and Azure AD administration; Virtualization (VMware and/or Hyper-V); Backup and disaster recovery solutionsExperience using RMM tools and ticketing systems in a service-based environmentAbility to troubleshoot issues across multiple layers (network, system, application)Strong documentation habits and organizational skillsExcellent communication skills with both technical and non-technical usersAbility to manage multiple clients and priorities simultaneouslyKnowledge of and ability to implement cybersecurity best practicesWork Environment RequirementsThis is not a remote positionMust be able to work on-site in Union City, TN five days per weekAbility to lift and install equipment, work in confined spaces, and perform physical installation tasksWhat Success Looks Like in 90 DaysIndependently handles the majority of day-to-day support tickets and client issuesDemonstrates strong understanding of key client environments and infrastructureSuccessfully resolves escalated technical issues with minimal oversightAccurately documents systems, configurations, and recurring issuesBuilds confidence with clients through clear communication and reliable supportContributes to at least one project (upgrade, migration, or deployment)Compensation & BenefitsVacation payCompany-paid holidaysHealth, vision, and dental insuranceCompany-paid life insuranceEmployer-sponsored SIMPLE IRA retirement planBonus pay potentialBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceWork Location: In person