IT Infrastructure Service Owner

Key Responsibilities

\n
• Support end-to-end ownership of assigned infrastructure services, with focus on availability, reliability, utilization, adoption, and service-level performance.
\n
• Maintain service documentation, roadmaps, performance dashboards, operational metrics, and stakeholder communications.
\n
• Coordinate service activities across architecture, engineering, quality assurance, operations, product, and project teams.
\n
• Facilitate service reviews, track actions, analyze trends, and communicate service performance, risks, and improvement priorities.
\n
• Serve as a point of contact for service inquiries, operational concerns, and stakeholder feedback.
\n
• Assist with service strategy, design, transition, operations, and lifecycle activities.
\n
• Identify practical opportunities to improve service quality, efficiency, scalability, and cost effectiveness.
\n
• Support incident follow-up, root cause analysis, corrective actions, and continuous improvement initiatives.
\n
• Prepare clear communications for service releases, changes, performance updates, and improvement activities.
\n

Required Qualifications

\n
• 3+ years of experience in IT service management, infrastructure operations, service delivery, or a related field.
\n
• Working knowledge of ITIL practices and service management principles.
\n
• Experience supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.
\n
• Experience coordinating work across technical teams and business stakeholders.
\n
• Ability to interpret service metrics, identify trends, and translate findings into clear actions and updates.
\n
• Strong written and verbal communication, organization, analytical thinking, and problem-solving skills.
\n
• Ability to manage multiple priorities in a fast-paced environment with limited supervision.
\n
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
\n

Preferred Qualifications

\n
• ITIL Foundation certification or equivalent practical experience.
\n
• Exposure to Microsoft Azure, AWS, VMware, Cisco, or comparable infrastructure technologies.
\n
• Experience working in a managed services, enterprise infrastructure, or shared-services environment.
\n
• Familiarity with Agile delivery methods and DevOps practices.
\n

Preferred Skills

\n
• Strong understanding of cloud capacity management.
\n
• Strong understanding of forecasting and demand management.
\n
• Experience managing Azure and AWS provider capacity.
\n
• Strong knowledge of capacity risk management and assessment.
\n
• Clear understanding application capacity and resilience.
\n
• Experience with data, API's and capacity intelligence.
\n
• Practical experience with capacity governance and controls.
\n
• Knowledge of capacity constraint mitigation and cloud resource capacity optimization.
\n
• Strong experience with executive and stakeholder communication.
\n