About the CompanyJob Title: IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing) Location: Lebanon, Indiana, US ---(Onsite)About the RoleAs an Infrastructure Integrator your main function is leading the efforts to successfully implement and support the LP1 site infrastructure including but not limited to business and manufacturing workstations, peripherals, printers, telecom, and others. The role will support multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, Technical services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed. Finally, this role is also expected to implement and manage service management for the tech infrastructure at client location, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.ResponsibilitiesCoordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costsCreate strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan.Perform Cybersecurity assessments according to enterprise and organizational requirementsTrain end user(s) on the operations of new equipment, workstation software, networking, etcTroubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom.Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations.Consultant for questions regarding infrastructure, compatibility, backup, and configuration issuesProvide strategy for immediate and future upgrades/patching of hardware and software applicationsProviding supporting documentation for validation and testing of upgradesDrive the validation of new and existing systems by providing technical design information to assure GMP data integrity QualificationsGMP knowledge and trainingCybersecurity principles knowledge and training Required SkillsTechnical requirements gathering and analysis of business and manufacturing IT infrastructureCoordination with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costsStrategy and plan creation for qualified infrastructure platformsCybersecurity assessmentsTraining end user(s) on new equipment and softwareTroubleshooting various platformsConfiguration experience for MQ workstationsConsultation on infrastructure and configuration issuesStrategy for upgrades/patchingDocumentation for validation and testingValidation of systems for GMP data integrity Preferred SkillsExperience in managing service management for tech infrastructureDriving efforts for periodic service reviewsContinuous service improvements