We're seeking a skilled IT Specialist Technical Support to provide hands-on technical assistance, resolve desktop and network issues, and support hardware/software deployment initiatives. This position plays a key role in ensuring system reliability and a positive user experience across multiple business units.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network connectivity issues at the desktop level.

• Perform PC hardware break-fix, application support, and system configuration.

• Support end users with third-party and proprietary applications.

• Coordinate with project managers on hardware/software upgrades, moves, and deployments.

• Conduct user interviews, technical evaluations, and recommend IT solutions.

• Assist with UAT testing, on-site resource management, and day-one technical support.

• Maintain accurate documentation of hardware/software changes and configurations.

• Provide technical training and user support for system usage and best practices.

• Ensure compliance with company IT standards and data confidentiality.

Qualifications:

• Bachelor's degree in Information Technology or related field (preferred).

• 3+ years of experience in IT support or desktop technical troubleshooting.

• Strong knowledge of PC hardware, Windows OS, and networking (TCP/IP).

• Proven customer service, multi-tasking, and communication skills.

• Experience with system testing, upgrades, and performance tuning preferred.

Preferred Skills:

• Exposure to software maintenance, database performance, or load balancing.

• Familiarity with ticketing systems and remote desktop tools.

• A+ or Network+ certification is a plus.