IT Onsite Technician

Role:Provide onsite IT support for desktops, laptops, and peripheralsTroubleshoot and resolve basic hardware and software issuesLog, track, and update tickets using standard ticketing systemsSupport installations, configurations, and device setupsAssist with deployments, rollouts, and user onboarding activitiesMaintain accurate service records, inventory, and documentationEscalate complex issues to L2 or senior techniciansCommunicate effectively with clients, team members, and managementAbility to lift up to 50 lbs and travel as needed based on customer demandRequirements:Entry-level experience or up to 2 years in IT support, desktop support, or help desk functionsBasic knowledge of Windows OS, Microsoft Office, and standard end-user systemsAbility to troubleshoot basic hardware and software issuesStrong communication and customer service mindsetAbility to follow process, document work, and learn quicklyFamiliarity with ticketing systems or service request tools preferredAbility to work independently and as part of a teamBenefits:Health/ Medical insuranceLife insuranceDisability InsuranceDental insuranceFlexible spending account FSAInternal career development programVision InsuranceBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.