Title IT Operations Lead Compensation $90,000 – $110,000 Bonus Discretionary Work Environment Hybrid Office Location Chicago Benefits M/D/V, 401K + PTO Key Responsibilities Lead and manage Help Desk & Desktop Support teams across multiple locations Serve as escalation point for complex issues (desktops, laptops, mobiles, printers, networking, enterprise apps) Oversee ticket management, SLAs, asset management, and service delivery improvements Manage user onboarding/offboarding, access provisioning, and hardware/software setup Administer local/cloud infrastructure (servers, VMs, networking) as needed Develop SOPs, knowledge base articles, and drive process improvements Coordinate with vendors for procurement, licensing, and deployment Support IT needs for events, meetings, and trade shows (setup & onsite support) Analyze recurring issues and implement technical/process enhancements Ensure compliance with IT security policies and data protection standards Required Qualifications Bachelor’s degree in IT, Computer Science, or related field 3+ years in Helpdesk/Desktop Support or IT Operations 2+ years leading/supervising IT support teams Hands-on experience with: Windows OS, Microsoft 365, Active Directory Ticketing systems, imaging tools, remote support tools Basic networking, server/VM management, security practices Strong problem-solving, communication, and leadership skills Certifications (A+, Network+, MCSA/MCSE, ITIL, etc.) strongly preferred #J-18808-Ljbffr