IT Operations Project Manager

Job Summary Our client, a leading retail & consumer goods provider, is seeking a IT Operations Project Manager to join their team. The Project Manager will support IT Operations by managing enterprise infrastructure projects from planning through implementation and closeout. This role is responsible for coordinating cross-functional technical teams, vendors, and stakeholders to deliver Service Now initiatives. The Project Manager may also support related network, compute, storage, cloud, and data center consolidation efforts as priorities evolve. Core Responsibilities Be hands-on in project execution and comfortable engaging in technical infrastructure discussions, while remaining focused on project management, coordination, governance, and delivery Manage assigned infrastructure projects from initiation through closeout Take ownership of active projects already in progress and ensure continuity of execution Collaborate with senior leaders and team members to develop and maintain project schedules, milestones, RAID logs, action items, and status reports Lead project meetings, working sessions, implementation planning, and status reviews, documenting and sharing minutes or outcomes of sessions Required Skills/Experience (Must-Haves) Ability to understand technical concepts without performing hands-on engineering work Ability to manage dependencies, facilitate decisions, challenge assumptions, and maintain credibility with engineers, architects, vendors, and leadership stakeholders Strong facilitation, meeting leadership, organization, and follow-through skills Excellent written and verbal communication skills Ability to translate technical discussions into business-friendly updates Proficiency with Microsoft Project, Microsoft Teams, Smartsheet, Jira, or similar project management tools Preferred Skills/Experience (Nice-to-Haves) Proven experience managing enterprise projects Experience managing multiple concurrent workstreams and technical dependencies within the same or multiple projects Experience coordinating cross-functional technical teams and third-party vendors while working in large, complex enterprise environments Experience managing RAID logs, project schedules, status reporting, implementation plans, and stakeholder communications Experience taking over projects already in flight and quickly establishing ownership Service Now project management experience is required and technical experience is a plus Key Competencies & Behaviors Proven experience with Service Now projects, with experience reflected in resume Ability to join active projects in progress and quickly establish ownership, maintain execution continuity, and provide clear project governance and communication Work Environment Location: Irving, Texas, Hybrid 4 days a week Compensation & Benefits Pay Range: The approximate pay range for this position is between $36.00 and $52.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at