Position Details
It Operations Support Specialist Apply
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet
Job Title: IT Operations Support Specialist
Location: Chennai
Work Type: Hybrid
Position Description:
- Looking for CA7- Scheduling Analyst to support 24 X 7 operations.
- Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including
- Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
- Monitoring and Support of Mainframe Consoles.
- Understands system alerts as fix them as per documentation provided.
- Shutdown and IPL the systems upon request.
- Perform system maintenance activities upon request.
- Manage bridge calls during incidents.
- Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
- Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA;
- Ensure escalation of tickets to next level according to Prose within SLA time.
- Analyze operation failures, determine root causes, develop and implement corrective actions for efficient recovery and improve system availability.
- Identify system operational and performance problems, develop & implement solution.
- To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
- Participate standup meeting on daily basis and discuss operational issues
- Actively participate in the analysis and review of proposed system configuration changes/maintenance
- Focus on Process adherence, process improvements, knowledge management and Problem Management
- Support efforts on Security & Control processes and Audit comments
- Support 24/7 operations & flexible timings, Global operations support
- Excellent verbal & written communication skills
- Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process
Skills Required:
- JES2, MVS, TSO/ISPF, JES3, IMS, CA7, IBM Utilities
Experience Required:
- Specialist Exp: 5+ experience in relevant field
Education Required:
- Bachelor's Degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.
