It Practice Manager It Service Support

Job Title Practice Manager - IT Service, Support and Operations | Program Management | Organization Change Management
Work Location & Reporting Address Plano, TX 75024
Vendor Rate ####/hr.
Contract duration 6
Target Start Date 28 Oct 2026


Must Have Skills
Automotive Parts Supply Chain & Dealer Domain Expertise
Organizational Change Management & Stakeholder Engagement
Training, Deployment & Adoption Management

Nice to have skills
Automotive OEM & Dealer Ecosystem Experience
Structured OCM Methodology Certification


Detailed Job Description
Infosys is seeking a senior OCM Manager to lead endtoend change management for a strategic automotive transformation program. The role will partner with client business and IT teams, Field DSPMs, dealers, program teams and implementation partners to drive readiness, adoption and a seamless transition across pilots, rollout and stabilization. The candidate should own and synchronize the overall program OCM strategy and integrated changemanagement plan across client, dealers, field teams and implementation partners and conduct changeimpact, stakeholder and readiness assessments identify adoption risks, affected roles, process impacts and mitigation actions


Minimum years of experience
>10 years


Certifications Needed :Yes
BE


Top 3 responsibilities you would expect the Subcon to shoulder and execute
Own and synchronize the overall program OCM strategy and integrated changemanagement plan across client, dealers, field teams and implementation partners.
Conduct changeimpact, stakeholder and readiness assessments identify adoption risks, affected roles, process impacts and mitigation actions.
Lead stakeholder engagement, communication management, leadership reporting, readiness updates and golive planning.


Interview Process (Is face to face required?) Yes

Project Code: Parts and Inventory Distribution Program