IT Principal Premium Support Specialist- Hybrid in Austin, TX

IT Principal Premium Support Specialist - Hybrid in Austin, TX Austin, TX, USA Job Description OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. Overview We’re looking for a highly polished, service-driven technology professional to serve as a dedicated partner to our C-suite and senior leadership team. In this role, you’ll deliver a true “white-glove” experience—anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works. From executive laptops and mobile devices to boardroom AV and secure collaboration tools, you’ll be the trusted expert behind a seamless digital experience. You’ll also play a key role in shaping the future of executive technology, mentoring team members, and elevating service standards across the organization. What You’ll Do Deliver proactive, concierge-level technical support to C-suite executives and senior leaders, minimizing disruption and ensuring a frictionless experience Configure, maintain, and troubleshoot executive devices, including laptops, workstations, peripherals and mobile devices (iOS and Android) Own and support boardroom and conference room technology, including AV systems, video conferencing (Zoom, Teams, Webex) and presentation tools Proactively monitor executive technology environments to identify and resolve issues before they arise Partner with infrastructure, security and application teams to raise and resolve complex technical challenges Ensure seamless onboarding and off‑boarding experiences for executive teams Maintain detailed documentation of executive preferences, configurations and support history Support executive travel by preparing devices, connectivity solutions and remote access tools Identify and implement improvements to enhance the executive technology experience Lead development of standards, processes and best practices for executive support Mentor and coach support specialists, fostering a culture of service excellence Collaborate with IT leadership to evaluate and introduce new technologies Contribute to strategic initiatives, including AV upgrades, collaboration tools and meeting space innovation Support continuous improvement efforts, including SLA development and reporting What You Bring 7+ years of IT support experience, including direct support for executives or VIP users in a corporate environment Hands‑on experience with conference room AV systems, video conferencing platforms and presentation technology Experience supporting boardrooms or executive briefing environments Familiarity with endpoint management tools such as Intune, JAMF or similar Exposure to digital signage, room scheduling systems or smart‑office technology Technical Expertise Strong proficiency with Windows, macOS and Microsoft 365 Advanced troubleshooting skills across hardware, software, networking and mobile devices Working knowledge of ITSM tools (ServiceNow, Jira Service Management or similar) Solid understanding of networking fundamentals (Wi‑Fi, VPN, basic routing) Familiarity with cybersecurity best practices (MFA, phishing awareness, secure device usage) How You Work You communicate with confidence and professionalism, and are comfortable supporting senior executives directly You operate with discretion and handle sensitive information with care You stay calm under pressure and effectively manage competing priorities You anticipate needs before they arise and take a proactive approach to problem‑solving You are adaptable, flexible and thrive in a fast‑paced, high‑touch environment High‑school diploma or equivalent required Ability to travel occasionally to support executive off‑sites and events What We Offer Full benefits starting Day 1: medical, dental and vision 401(k) with company match Professional development programs, tuition assistance and quarterly book program Free wellness coaching and pet insurance Employee resource groups and exclusive employee discounts What makes working at OEC awesome? It varies from employee to employee. For some, it’s the flexibility—whether it’s remote work or a hybrid or in‑person role, OEC gives us teams across multiple time zones and international communities. For others, it’s the strong sense of camaraderie and community that celebrates both individuals and team‑driven contributions. Or it could be the empowerment and encouragement to take risks, learn and grow within a dynamic, supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward‑thinking and drive innovative solutions for the automotive parts and repair industry. OEConnection is subject to certain governmental record‑keeping and reporting requirements for the administration of civil‑rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self‑identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government for civil‑rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self‑identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/affirmative action employer. We provide equal employment opportunities to all qualified employees and applicants without regard for race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions or any other condition of employment or career development. #J-18808-Ljbffr