IT Problem Management Analyst

We’re Hiring: IT Problem Management Analyst

📍 Locations: Lafayette, LA | Knoxville, TN | Columbia, SC | Birmingham, AL

We are seeking an experienced IT Problem Management Analyst to drive root cause analysis, identify recurring production issues, and improve operational reliability within an enterprise IT environment.

Key Responsibilities:

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• Conduct Root Cause Analysis (RCA) and incident trend analysis.
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• Identify systemic issues across applications and teams.
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• Facilitate problem reviews and lessons-learned sessions.
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• Track corrective actions and drive them through closure.
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• Develop operational dashboards, reports, and actionable insights.
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• Recommend process improvements to enhance reliability and resiliency.
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Required Qualifications:

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• 5+ years of experience in IT Problem Management and RCA.
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• Strong analytical, reporting, and stakeholder management skills.
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• Experience with production operations, incident management, and continuous improvement.
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• Bachelor's degree in IT, Computer Science, Business Analytics, or a related field.
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• Experience in financial services and familiarity with process mining or automation are preferred.
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