Join HCLTech! Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.We are seeking an experienced ITIL Problem Management Expert to join our team at a prestigious client site in the banking sector, based in Paris.This is a permanent, hybrid role offering the opportunity to work on-site three days per week.ResponsibilitiesDrafting of post-mortem documents and analysis reports on production quality monitoring indicatorsReporting on the monitoring of service management processes, in particular problem managementMinutes of production quality monitoring sessions and business continuity exercisesProblem trend analysis and recommendations for continuous improvementDocumentation of known errors and associated workaroundsRoot cause analysis reports for recurring problems and major incidentsJob Requirements8+ years of experience in a similar role across diverse IT environments.ITIL certification or equivalent is a plus.Mandatory skills:Strong knowledge of ITIL processes, with practical experience in applying ITSM best practices.Proven ability to identify, analyze, and report on problem trends across IT services.Experience in managing Known Error Databases (KEDB) and maintaining accurate documentation.Skilled in root cause analysis (RCA) methodologies and tools to investigate recurring incidents.Excellent technical communication skills, able to translate the technical impact of changes for both IT teams and business stakeholders.Solid infrastructure awareness, with an understanding of system architecture, dependencies, and risk areas.Highly disciplined and methodical, with strong problem-solving and analytical capabilities.Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.Apply now and submit your CV in English!Why become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Comprehensive benefits package.Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.