Work Location : Changi Business ParkWorking Hours : Mon - Fri, Regular Office HoursEmployment Type : Contract (Renewable)Key ResponsibilitiesProvide Level 1 and Level 2 helpdesk support for Hub Management Systems, Message Queues (MQ), and system interfacesPerform diagnostic analysis to identify root causes of reported issues and recommend appropriate corrective actionsManaging and troubleshooting message flows, including SSL/TLS, connectivity and security configurations on MQ serversProvide guidance, assistance, coordination, and follow-up for business users on application, interface, and component issuesSupport the execution of routine administrative, maintenance, and technical tasks as assignedAct as a facilitator for system change requests and problem-resolution discussions involving business users and vendorsPerform health checks, monitoring, and security patching for MQ servers in CNFDACoordinate with TSG and Corp resources for troubleshooting of MQ servers when requiredMaintain system documentation including User Manual, Administration Guide, Data Flow Diagrams, RACI and Escalation ProcessPlan, coordinate, and support release and deployment activities as requiredProvide system compliance support, including Disaster Recovery exercises and web security scanning initiativesLiaise with business users and vendors to coordinate and support User Acceptance Testing (UAT) activitiesConduct regular reviews of vendor support performance and develop action plans as necessaryRequirementsBachelor’s degree in Computer Science, Computer Studies, or a related discipline2–3 years of experience in Java or .NET application/system supportFamiliar with IBM MQ support including configurations, queues/channels setup and monitoringKnowledge of the software development lifecycle (SDLC) and software engineering practicesStructured, detail-oriented, and well organizedGood communication and interpersonal skillsResponsible and able to work independently while performing well under pressureAbout CentificCentific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.Your Authentic Self at CentificCentific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.