IT Program Manager

The position is in Office of Information and Technology (OIT), Department of Veterans Affairs (VA). The incumbent serves as senior Operations Manager (OM) providing oversight for Information Technology (IT) products within the Department. The primary purpose of the position is to manage the day-to-day operational support of products including operations processes, planning, design, and operations strategy. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. You must meet the Basic Requirements Experience, Specialized Experience and Selective Placement Factors to qualify for this series as described below: Basic Requirements Experience Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Selective Placement Factor In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: the applicant has served as the senior technical authority for a high availability, enterprise cloud platform (AWS or Azure) delivering Java microservices or a complex custom data platform, with direct ownership of: incident response, observability tooling, and production change control for critical enterprise systems. Specialized Experience Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, you must possess a minimum of one (1) year of experience equivalent to at least the GS-13 level. Specialized experience for this position is defined as: experience managing day to day operations for enterprise IT products/platforms in a cloud environment (AWS and/or Azure). Experience must include: operations leadership and incident response for complex, custom enterprise applications with critical interfaces to multiple systems, including serving as technical lead during major incidents; leading/coordinating issue remediation; observability and full stack monitoring (e.g., Prometheus, Grafana, PagerDuty or equivalent) and ChatOps practices for real time triage and on call coordination; application security posture management including responding to vulnerability scans, coordinating patching, and change control; cloud engineering fluency, system modernization planning, performance diagnosis, and communicating system level architecture to technical staff and management; product sustainment management including budgeting, upgrade planning, lifecycle operations, disaster procedures, and cross functional coordination. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35‑40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at #J-18808-Ljbffr