It Project Manager Crm

Position: IT Project Manager (CRM)

Hybrid or Remote?: Onsite 5 days a week (may flex to 4 days if needed)

Why the role is open: current temp is being converted to an FTE

Overview: seeking an experienced Technical Program Manager (TPM) with a strong track record delivering complex, highly integrated, enterprise scale technology initiatives. This role requires a strategic, hands-on program leader who can manage multiple concurrent technology related projects, coordinate across internal teams and external contractors, and ensure successful delivery of mission-critical solutions. The ideal candidate brings deep technical understanding, exceptional program leadership capabilities, and the ability to drive clarity and accountability across diverse stakeholders.

Key Responsibilities:

Program & Project Leadership

Own and manage the full program and project scope, delivery plan, and execution across internal teams and vendors.

Lead multiple simultaneous technology projects, ensuring alignment, prioritization, and integrated delivery across the portfolio.

Define and manage program goals, timelines, deliverables, milestones, and success metrics.

Develop detailed project and program plans, schedules, and execution of roadmaps. Risk, Issue &

Dependency Management

Proactively identify and manage risks, assumptions, issues, and decisions (RAID).

Surface and resolve cross team and cross vendor dependencies; escalate as needed for resolution.

Anticipate delivery challenges and implement mitigation strategies before they impact timelines. Stakeholder & Vendor Management

Manage relationships with internal business partners, technical teams, and external contractors to ensure coordinated and transparent delivery.

Facilitate alignment across engineering, security, infrastructure, and business units.

Lead communication with stakeholders at all levels including executives, product owners, IT technical teams, SMEs, and vendor PMs. Execution, Reporting & Governance

Maintain program documentation, status reporting, dashboards, and action logs.

Manage program budgets, forecasting, and resource plans.

Ensure adherence to organizational delivery frameworks.

Partner with peer PMs and Program Director to ensure consistent reporting, risk management, and escalation processes.

Technical & Delivery Expertise

Translate complex technical concepts and requirements into clear plans, tasks, and deliverables.

Work closely with corporate stakeholders, SMEs and IT teams and vendors to validate technical design, integration points, and implementation risks.

Support platform modernization, enterprise application integration, security hardening, and cloud focused programs.

Develop a detailed data migration or transformation plan and roadmap, following a standard project management methodology and framework.

Additional Notes:

*Maintain and upgrade servers

*System migration efforts

*IT config projects

*Needs to know Agile framework

*Candidate must be professional enough to handle with C suite discussions with very direct executives, soft skills are very important and needs candidates who can articulate

*PMP is nice to have- not required

*Where do they sit in terms of migration or the endeavor- its all being handled in house and not third party. (We are waiting for them to send over more details on the CRM/Dynamics project to get more insight there.)