We’re a leading network ofindependent Australian accounting, audit and business advisoryfirms, working together to enable growth and ambition for ourclients. And our people. When you join PitcherPartners, you’re joining a team with heart. We support each other.We learn together. We’re deliberate about fostering relationshipsthat nurture and empower every individual. And we’re excited by what’spossible. We know some of the best new ideas come in the form ofcurious, talented people we haven’t met yet. Perhaps you’re one ofthem. About theteam The Practice Management Groupconsists of Operations, Information Technology (IT), Finance,Administration, People Experience and Client Experience. The focus of the IT Servicesteam is to ensure that all employees have the necessary ICTequipment, infrastructure and support to operate efficiently, whileenabling automation and innovation. About therole The IT Service DeliveryManager, is responsible for ensuring the smooth and efficientoperation of IT services by the Service Desk Operations, managingvendor contracts, supplier engagements, and compliance with ITILpractices. This role oversees financial administration for the ITand PMO teams, including budgeting, procurement, and cost tracking,while maintaining accurate asset and configuration records (CMDB).The role will monitor consumption and spending, provideoperational, management, risk and performance reporting, and manageaudits and client technology questionnaires. Additionally, the rolefacilitates the onboarding of new software and solutions, ensuringsecurity and policy compliance to support the organisation’stechnology strategy Keyresponsibilities Lead and manage theday‑to‑day operations of the IT Service Desk, driving serviceimprovements, delivering regular performance reporting, andfulfilling Problem Manager responsibilities. Oversee IT procurement,asset lifecycle management, and maintenance of accurateconfiguration and asset records (CMDB) in line withorganisational policies. Manage IT vendor andsupplier contracts, ensuring compliance with contractualobligations, ITIL practices, and organisationalstandards. Provide financialoversight across IT and PMO functions, including budgeting,procurement approvals, spend tracking, and exceptionanalysis. Monitor IT consumptionand cost trends to identify risks, optimise spend, and supportinformed operational and managementdecision‑making. Coordinate IT complianceactivities, audits, and client technology questionnaires, andsupport the secure onboarding of new software and solutions inline with security and policy requirements. Who we’reafter Here are the some of the keyqualifications, skills and personal attributes we’re looking for.If you tick most of the boxes, but not all – that’s ok! We’d stilllove for you to apply. IT operations experienceincluding ITIL. Financial tracking andbudgeting. Curiosity, autonomous,diligent with attention to detail. Our commitment toyou At Pitcher Partners, wesupport you to lead your way with tailored development programs,study assistance, and secondment opportunities. You can enjoy flexible workarrangements, generous leave options, and wellbeing initiativesincluding mental health support and onsite wellnessactivities. Located right next door toSouthern Cross Station, we offer a vibrant workplace with freebarista made coffee and a culture that invests in yourgrowth. We’re proud to be a WORK180 Endorsed Employer for All Women . Earnedthrough our continued commitment to the careers of women byoffering benefits and policies that support diversity, equity andinclusion. Visit the Work180 Pitcher Partners Melbourne page to find outmore. Ourprocess We review applicationscontinuously, so apply as soon as possible if you areinterested. The recruitment processusually includes a phone screen, two interviews, and role-specificcase study. Our team will guide you through the process and provideall necessary information. Actively improving diversityin our workforce is central to our purpose, we strongly encourageapplications from under-represented backgrounds andgroups. We are open to discussingpart-time roles and encourage you to let us know if you need anyadjustments to the recruitment process. Contact us at .au . We are committed to respondingto every applicant as a 2025 Circle Back InitiativeEmployer. Note for recruitmentagencies: While we appreciate the role recruitment agencies play inour recruitment strategy, unsolicited CV’s or profiles will not beconsidered. We will not be liable or responsible for any fees orcosts associated with unsolicited CV’s or profiles that areshared. #J-18808-Ljbffr