Responsibilities: .

• 8+ years in IT, 5+ in end-user computing service delivery.
• Experience managing IT teams and projects.
• Strong knowledge of desktop, laptop, mobile devices, and apps.
• ITIL certification preferred.
• Experience with cloud-based EUC solutions (Office 365, Intune, etc.).
• Experience with offshore/onsite models.
• Knowledge of automation tools (PowerShell, Python).
• Familiarity with IT security best practices and ticketing systems
• Oversee end-user computing services (desktop support, app management, infrastructure maintenance).
• Ensure system availability, reliability, and performance.
• Develop and manage SLAs for service quality.
• Lead and mentor IT teams, assign tasks, and monitor performance.
• Manage end-user computing projects (implementations, upgrades, migrations).
• Define project scope, timelines, and resource allocation.
• Manage vendor relationships and contracts, oversee P&L.
• Improve end-user computing processes and cost-efficiency.
• Address user concerns, gather feedback, and ensure service meets expectations.

Qualification:.

• Bachelor's degree or equivalent combination of education and experience.