Sr. IT Service Desk Analyst

Location: Tarrant County, Texas (Onsite / local support required)

Job Responsibilities

• Must have the ability to gather, understand and translate business requirements into system.
• Ability to resolve requests or incident tickets from customers and provide support by telephone or remote connections to troubleshoot and fix customer department end-user problems.
• Ability to analyze and resolve complex application and data problems.
• Ability to communicate clearly with customers by telephone, voice messages, or e-mail to obtain requirements to fully document requests and incidents for input into the approved workflow tracking system.

Required Skills

• Must possess high level knowledge of desktop systems and standard desktop applications such as but not limited to Microsoft Outlook, Word, Excel, Access, and PowerPoint.
• Must have a high-level understanding of Active Directory and MS Exchange.
• Must have the ability to gather requirements, analyze systems, develop solutions, test and document changes working in collaboration with other team members in a team environment.
• Must have strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.

Education, Experience and Licensing

• Bachelor's degree or equivalent with two (2) years of experience in information technology including experience or training in an IT Service Desk or desktop support environment.
• Current relevant experience with remote desktop tools and standard desktop applications.