Overview IT Systems & Operations Support Specialist (Level II) – Location: Leesport, Pennsylvania – Department: Corporate IT – Reports To: IT Service Desk Manager – Work Type: 100% Onsite Company is seeking an experienced IT Systems & Operations Support Specialist (Level II) to provide hands-on IT and Operational Technology (OT) support within a regulated manufacturing environment. This role blends traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring reliable and secure operation across corporate IT and industrial systems. The ideal candidate brings a strong service mindset, broad technical expertise, and the ability to operate effectively in safety-driven, compliance-focused facilities. Responsibilities IT Systems Support & Troubleshooting (40%) Provide onsite and remote support for end users across desktops, laptops, servers, network devices, and peripherals. Manage and resolve escalated Service Desk tickets, documenting actions and resolutions in the ticketing system. Perform system imaging, software installations, hardware replacements, and peripheral setup in accordance with company standards. Deliver professional, clear communication while building strong working relationships with users across operations, engineering, and corporate teams. Infrastructure & Operations Support (40%) Support local IT infrastructure including switches, wireless access points, printers, cabling, and server hardware. Assist with virtualization platforms (Hyper-V, Azure HCI), Windows Server environments, and backup/disaster recovery solutions. Partner with Infrastructure, Network, and Engineering teams to maintain connectivity between IT and OT systems. Ensure adherence to cybersecurity standards, data handling policies, and corporate IT controls. Operational Technology & Manufacturing Support (20%) Provide IT-side support for manufacturing and industrial systems, including SCADA, PLCs, DCS, HMIs, and related platforms. Collaborate with OT and Engineering teams to troubleshoot connectivity and data flow between production systems and enterprise IT. Participate in incident response, root cause analysis, and cybersecurity initiatives within the manufacturing environment. Operate in compliance with site-specific safety, environmental, and regulatory protocols required in a beryllium manufacturing facility. Qualifications Required Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience. 5+ years of experience in IT operations, infrastructure support, or technical support roles. Strong knowledge of Windows environments, Azure services, and core networking concepts. Experience supporting virtualization platforms (Hyper-V, Azure HCI) and backup/disaster recovery solutions. Proven troubleshooting ability, strong customer service orientation, and clear communication skills. Preferred Experience supporting industrial control systems such as SCADA, PLCs, DCS, MES (AVEVA, Wonderware, Client iFIX, etc.). Familiarity with OT cybersecurity principles and secure manufacturing environments. Experience working in regulated or safety-critical manufacturing facilities. Certifications such as CompTIA Network+, Microsoft, or Cisco preferred. #LI-SB1 #J-18808-Ljbffr