A leading technical support firm located in McLean, Virginia, is seeking a Technical Support Specialist to provide frontline support to corporate staff and customers. The role involves diagnosing and resolving hardware and software issues, maintaining various computing systems, and ensuring high-quality service delivery. Ideal candidates will have at least 3 years of experience, strong analytical skills, and proficiency in MacOS, Windows 11, and ITSM platforms. The position requires work from the office at least three times a week and may involve weekend or off-hour duties. #J-18808-Ljbffr