Job Summary Responsible for all phases of End User Device support while maintaining the highest level of customer satisfaction. Responsibilities Receives, processes, responds to, and escalates trouble tickets/issues on equipment and technology issues for resolution. Assists with user account issues, including password resets, locked accounts (AD, ADFS and SAP), and MFA setup. Shipping, receiving and inventory. Follows documented Service Desk procedures. Participate in a Service Desk Call Queue answering trouble calls. Logs all Service Desk interactions in the IT Service Management software. Diagnoses and repairs workstations and locally connected peripherals. Performs local and remote testing on equipment, including running software programs to diagnose faults. Prepares workstations for new employees including software installation and peripheral devices. Wipes and re‑installs workstations when necessary or when re‑assigning to a different user. Participates in software and hardware equipment accountability. Researches, evaluates, and recommends software and workstation equipment. Assists management with policy drafting and updates. Maintains strong proficiency in all Microsoft Office products, Microsoft Windows products, OCR/scanning software and informally trains program staff in these areas when needed. Maintains a positive, strong, credible, professional, and interpersonal relationship with all parties relevant to projects and always represents the best interest of the organization. Installs, maintains, and troubleshoots iPhones, Androids, and mobile devices. Installs, maintains, and troubleshoots Microsoft 365 as well as other 3rd‑party applications. Top Skills Preferred Windows 10/11 Dell Help desk Service desk Troubleshooting Customer service Support Active Directory Phone support TeamDynamix Ticketing system Password reset Hardware Additional Skills & Qualifications Education: A+ certification, equivalent degree, certification, or 2‑3 years computer desktop support experience. Experience: PC troubleshooting and repair, Windows 11 and above, Microsoft Office Professional, Outlook, Internet Explorer and ITIL foundation. CompTIA certifications are desirable for this role. Job Type & Location This is a Contract to Hire position based out of Okemos, MI. Pay and Benefits Pay range: $20.00 – $24.00/hr. Benefits available include medical, dental & vision (from day one), critical illness, accident, and hospital coverage; 401(k) retirement plan; life insurance; disability; HSA; transportation benefits; employee assistance program; PTO, vacation or sick leave. Eligibility requirements apply and benefits may be subject to change. Workplace Type This is a fully onsite position in Okemos, MI. Application Deadline This position is anticipated to close on Apr 7, 2026. How to Apply Please send your updated resume and contact information to (no spaces in the email address). EEO Statement TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. #J-18808-Ljbffr