IT Service TechnicianGovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in South Burlington or Essex Junction, VT and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.Responsibilities:Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.Recommend systems modifications to reduce user problems.Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.Install operating system patches, upgrades etc. via SCCM Software CenterProvide remote support services for telework/home users. Help ensure user applications work over VPN and/or Citrix.Manage user relocation requests.Ensure devices are properly encrypted.Local On-Site Cabling.Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment.Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property.Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility.Video Conferencing and Audio/Video O&M Troubleshoot system problems. Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units.Support pre/post application releases.Gather analyze, and report end-user support trends.Assist tier 1 Service Desk with answering user calls.Other duties as assigned.Qualifications:High School with 0-3 years (or commensurate experience)US CitizenHigh degree of technical proficiencyExcellent problem-solving skills and analytical abilitiesMinimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service roleCertification in Microsoft Operating SystemsFamiliarity with SCCM remote resolution and with using SCCM to remotely complete software installationCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+Clearance Required: Must be able to obtain and hold a Public Trust Clearance.Company Overview:GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?Interview & Hiring Process:During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team. Camera must be on. A valid photo ID must be presented during each interview.During the Hiring Process Enhanced Biometrics ID verification screening. Background check, to include: Criminal history (past 7 years), Verification of your highest level of education, Verification of your employment history (past 7 years), based on information provided in your application.Employee Perks:Employee Assistance Program (EAP)Corporate DiscountsLearning & Development platform, to include certification preparation contentTraining, Education and Certification Assistance*Referral Bonus ProgramInternal Mobility ProgramPet InsuranceFlexible Work Environment*Available to full-time employeesOur employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay Range: USD $53,040.00 - USD $53,040.00 /Yr.