BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!British American Tobacco Mexico has an exciting opportunity for a IT Services Manager (Temporary) in Monterrey. Responsible for managing applications throughout their lifecycle. Plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. Your key responsibilities will include:Maintains the regular performance review process with both the IT Customer and Service Provider which coversResponds to any incidents being raised with regards to managed applications portfolioSupports services review process by providing data & analysis where applicable (complex apps landscape)Monitors delivery of support services as per agreed SLAEnsures compliance, owns and tracks delivery of any required remediation activitiesResponsible for license management of apps portfolio in-scopeRuns / participates in the Regional CAB for Infrastructure / Apps ChangesCoordinates and support troubleshooting What are we looking for?Bachelor’s Degree in Business Administration, Accounting, Human Resources or related fields.IT Professional with at least 3 years of IT services experiencesCredibility and trust; ideally has earned the respect of IT managers and other business managers at all levelsGood communication skills: oral, written, presentation, facilitationCredibility and trust; ideally has earned the respect of IT managers and other business managers at all levelsAbility to work under pressure, handle stressful situations in a calm manner Relationship management and conflict resolution skillsThe ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners to articulate and remedy service level issues Understanding of the organization’s IT applications, services providedGood understanding of the organization’s business and how IT contributes to it Innovative thinking with service quality, and its improvement, within limits of costs and business direction Able to communicate with advance level of Portuguese.What we offer you?We offer a market leading annual performance bonus (subject to eligibility)Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentivesYour journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.You'll have access to online learning platforms and personalized growth programs to nurture your leadership skillsWe prioritise continuous improvement within a transformative environment, preparing for ongoing changesWHY JOIN BAT?We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.