IT Software TechnicianPella, IowaJOB SUMMARY:As an IT Software Technician with Pella Corporation, you’ll be responsible for the technical support of end users, first line troubleshooting of issues, and developing and following standard work documents for repeatable issues. Providing a high level of customer service is of the upmost importance in this role. ESSENTIAL RESPONSIBILITIES: Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.90% Day to day support of existing environment – Tiers 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance, etc.) Tier 3 support will be handed off to other teams.10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.Other duties may be assigned.Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage. QUALIFICATIONS:Education and/or Experience: Two-year degree in a computer related field or equivalent experience.Responsibilities: Support internal IT-based support systems. Can include, but not limited to ITSM, PPM, Orion. Support includes a basic understanding of the applications, ability to apply system upgrades and basic report writing.Technical / functional skills: Basic understanding of one or more of the following:Relational databasesReport writing toolsWindows server operating systemsUnix operating systemsTravel expected: 5-10% of time