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IT Systems Analyst will serve as a technical expert responsible for the installation, configuration, and troubleshooting of IT hardware and information systems (IS) to ensure optimal performance across the Sales and Service Center. This role also includes supporting IS implementations, such as software integrations and network optimizations, while providing backup assistance to the data analysis team for reporting and insights. We're seeking a detail-oriented professional with a blend of hands-on technical skills and analytical aptitude to minimize disruptions, enhance efficiency, and contribute to our mission of superior fluid system solutions.

Key Responsibilities:

· Perform IT installations, including hardware setup (desktops, laptops, servers, printers, and peripherals) and software deployments for sales and service teams.

· Diagnose and resolve IT troubleshooting issues, such as connectivity problems, system errors, and user access challenges, using systematic methodologies to minimize downtime.

· Lead IS implementations, including the deployment and integration of enterprise systems like CRM, ERP, and inventory management tools tailored to STMC’s operational needs.

· Troubleshoot IS-related problems, including network configurations, database queries, and application performance, collaborating with corporate IT for escalations.

· Provide backup support for data analysis tasks, such as extracting and analyzing sales data, generating performance reports

· Maintain system documentation, conduct regular audits of IT/IS assets, and recommend upgrades to align with evolving center requirements.

· Ensure compliance with security protocols, perform data backups, and train staff on IT/IS best practices to promote a secure and efficient environment.

· Monitor system performance metrics and generate analytical reports to support proactive maintenance and process improvements.

Collaborate cross-functionally with sales, service technicians, and management to align technology solutions with customer service goals.

Candidate Requirements:

Candidate Requirements:

· Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; Associate's degree with equivalent experience considered.

· 2+ years of experience in IT support, systems analysis, or a similar role, with demonstrated expertise in installations and troubleshooting.

· Proficiency in Windows/Linux environments, networking fundamentals, and common tools like Microsoft Office Suite, Active Directory, and ticketing systems (Zendesk).

· Basic knowledge of data analysis tools (SQL, Excel pivot tables) for backup responsibilities.

· Strong problem-solving skills and the ability to communicate technical information clearly to non-technical stakeholders.

· Physical ability to install and move IT equipment (up to 50 lbs) and availability for occasional on-call support.

Preferred Skills:

· Experience with IS platforms relevant to sales/service environments, such as Salesforce CRM, SAP ERP, or inventory systems like Fishbowl.

· Familiarity with data visualization tools (Tableau or Power BI) and scripting languages (PowerShell, Python) for automation and analysis.

· Certifications including CompTIA A+/Network+, Microsoft Certified: Azure Administrator, or Google Data Analytics Certificate.

· Knowledge of industrial IoT or CAD software integrations beneficial for STMC’s fluid systems context.

· Exposure to cybersecurity frameworks and agile project management methodologies.