Shift Monday - Friday | 8 Hour Shifts between 6:00 AM - 6:30 PM | Call Rotation Required Location Singing River Pascagoula Hospital Position Overview The IT Specialist is the first point of contact and will provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Singing River Health System customers. The IT Specialist will guide users through step‑by‑step solutions, answer questions and resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries; and will resolve or escalates system issues and problems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal performance. The IT Specialist will troubleshoot problem areas in a timely and accurate manner and provide assistance where required, utilizing tools and following procedures or policies for handling support requests. Disclaimer This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed as assigned. Education High School diploma or equivalent required. Associate’s degree in a computer related field is preferred. Experience A minimum of two (2) years’ experience providing end user online/phone support with PC hardware, troubleshooting and repair. Reports To IT Specialist Manager Physical Demands Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and travel to another facility within the SRHS service area. The work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. The work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. The work involves using repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as a computer keyboard. The work requires close visual acuity and the ability to adjust the eye to bring an object into sharp focus, i.e., shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue and to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands Must demonstrate keen mental faculties/assessment and decision‑making abilities. Must demonstrate superior communication, speaking, and enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels, working under pressure, and meeting deadlines. Attention to detail and the ability to multi‑task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations. Special Demands Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages. Must demonstrate ability to achieve successful outcomes in handling difficult situations and customers and to teach customers over the phone. Must have knowledge of desktop operating systems, various software applications and basic PC hardware; principles and theories of network systems and management; internet technologies and products; basic methods/tools used to troubleshoot information processing system problems. The position requires traveling throughout the SRHS service area – with the employee providing his/her own transportation. #J-18808-Ljbffr