IT Support Specialist

About the Role

As an IT Specialist you’ll play a key role in providing exceptional technical support to our clients. Working within our Technical Support department, you’ll address a wide range of IT challenges, ensuring systems run smoothly while delivering outstanding customer service. This position offers a mix of remote and onsite work, providing hands-on experience across Windows, MAC, and server environments.

Key Responsibilities:

• Assist clients with IT product installation, configuration, and troubleshooting across Windows and MAC operating systems.
• Provide technical support via phone, email, remote tools, and onsite visits.
• Diagnose and resolve technical issues with hardware, software, and network systems; escalate as needed.
• Maintain and support Windows Server environments (2012–2019), Active Directory, Exchange Online, and Office 365.
• Document all support activities, troubleshooting steps, and resolutions accurately.
• Ensure client satisfaction by communicating effectively and delivering timely solutions.
• Stay updated on emerging IT trends and technologies to better serve clients.
• Collaborate with internal teams to resolve complex issues and improve service delivery.

Requirements

Qualifications:

• 1–3 years of IT experience, including expertise with Windows Server, Active Directory, and Office 365.
• Proficiency with both Windows and MAC operating systems.
• Strong customer service and communication skills, with the ability to simplify technical information for clients.
• Experience with email systems (Exchange Online, Gmail, Office 365) and backup technologies.
• Familiarity with networking concepts, firewall configuration, and IT security best practices.
• A proactive, self-motivated approach to problem-solving and task management.
• Ability to work in a fast-paced environment and juggle multiple priorities.
• Must pass a background check.

Preferred Skills:

• Experience working with MAC OS in enterprise environments.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred but not required).
• Experience with client onboarding, IT training, or pre-sales technical support.