IT Specialist

WHO IS YOUNGS HOLDINGS? Our roots are set in 1888, when John G. Young, the oldest of the Young brothers opened his first retail store in downtown Los Angeles. Today Young’s Holdings is in its fifth generation of family ownership and is the sixth oldest continuously owned and operated family businesses in the United States. Young’s Holdings operates primarily in three segments:Wilson Daniels -- a fine wine importer, sales, and marketing company, as well as a fine wine distributor in New York, New Jersey, Connecticut, Oregon, and Washington.Infinium Spirits -- a top 20 Spirits company specializing in the import, sales, and marketing of award-winning spirits brands in North America and International markets.Young’s Holdings Real Estate and Alternative Investments – we’re a long-term investor, developer, and manager of a diversified real estate portfolio and alternative investments.Our continued success throughout our rich history is largely based upon our ability to innovate and respond to the changing demands of our business.COME WORK WITH US For 138 years, our company has been built on a foundation of integrity, quality, family, and entrepreneurial spirit. What began as a vision generations ago has grown into a dynamic and diversified organization representing an innovative portfolio of companies across wine, spirits, and real estate.We combine the strength and stability of a long-standing organization with the energy and opportunity of an entrepreneurial environment. Our team members are empowered to think creatively, act decisively, and contribute meaningfully. We value people who take ownership, uphold high standards, and collaborate with a family-minded approach rooted in respect and accountability.Here, your work matters. Your ideas are welcomed. And your growth is supported.We believe that diverse perspectives strengthen our business and enrich our culture. We are committed to creating an inclusive environment where individuals of all backgrounds feel valued and respected. We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply.ABOUT THE ROLEWe're looking for an IT Specialist who can hit the ground running as a central point of contact for everything our users need to stay productive. This is a hands-on role: you'll be fielding helpdesk tickets, managing endpoints, coordinating with our managed service provider (MSP) on escalations, and helping us maintain a secure, well-run Microsoft 365 environment.You'll report directly to the Director of IT and be based out of our Solana Beach office, and may frequently work from our downtown San Diego location. Our IT team is small and impactful, just two people who own the full stack of end user support, systems administration, and vendor coordination, and we're growing it. If you like variety, ownership, and the satisfaction of solving real problems for real people, this is the job.THE DAY-TO-DAYEnd User SupportTriage and resolve hardware and software related helpdesk tickets within SLA targets either in person or remotely; follow up with users to confirm resolutionSupport the full Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Office, and other appsManage user accounts and access in Active Directory, Entra ID, and Azure, including onboarding and offboardingEndpoint & Systems ManagementManage and monitor endpoints patching, alerting, remote support, and health checksImage, configure, and deploy laptops and other hardware for new employeesMaintain hardware inventory and coordinate equipment shipping and returnsAdminister and troubleshoot Windows 11 systems in a hybrid cloud/on-premise forestSecurity & ComplianceSupport Entra ID conditional access, MFA enrollment, and identity governanceEscalate security incidents to the Director of IT and coordinate with the MSP as neededAssist with periodic access reviews and permission auditsHelp enforce the company's IT-related standards and policiesMSP & Vendor CoordinationWork alongside our MSP for escalations that require deeper infrastructure or network expertiseCommunicate clearly with vendors and service providers on open issues and projectsDocument configurations, procedures, and known issues so nothing lives only in someone's headAll other duties as assignedThis is not intended to be a comprehensive list of duties and responsibilities; the role may evolve without notice.WHAT YOU'LL BRINGRequired3 to 5 years of desktop support experience in a Microsoft environmentHands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)Active Directory and Entra ID administrationExperience troubleshooting Dell and Mac hardwareWorking knowledge of TCP/IP networking fundamentalsExperience with a helpdesk ticketing platform (Freshworks or similar)PreferredExposure to Microsoft Dynamics 365 Business Central (user administration or basic troubleshooting)Exposure to PowerBI and PowerAppsPowerShell scripting for routine administration tasksAssociate's or Bachelor's degree in IT, Computer Science, or a related fieldCompTIA A+, Network+, or Microsoft certificationsSkills and TraitsDetail-oriented with a clean, consistent approach to ticketing and documentationStrong communicator who can explain a technical issue to a non-technical person without talking down to themSelf-starter who can manage multiple open issues without losing trackComfortable asking for help when something is outside your scope; that's what the MSP is forLooks for opportunities to improve processes, simplify how work gets done, increase efficiency, and improve the user experienceGrowth mindset: you don't need to know everything on day one, but you need to want to learnPhysical RequirementsAbility to work in an office environment and operate standard equipmentMust be able to lift up to 50 lbs.IF YOU'RE ON THE FENCEIf you read through this and you're not sure you hit 100% of it — apply anyway. We care more about how you approach problems than whether you've used every specific tool on the list. If you have a growth mindset, take ownership, and want to do good work in a company that invests in its people, you sound like our kind of candidate.COMPENSATION & BENEFITSOur cash compensation for this role is targeted at $42.23 - $45.53 per year. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.In addition to competitive pay and medical/dental/vision coverage, we offer:401(k) with 100% immediate vesting — literally free moneyHealthcare and dependent care flexible spending accounts (FSA)Company-paid life insuranceMonthly wellbeing stipendCompetitive PTO and ten company-paid holidaysSupport for relevant training, certifications, and professional developmentEmployee assistance program (EAP)Casual dress code