It Specialist Apply
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Job Description Qualifications- Four (4) or more years of experience supporting and managing network infrastructure and network-related devices (or equivalent experience agreed upon by the Company).
- Proficiency in racking, stacking, cabling, and decommissioning network hardware devices.
- Skilled in providing site services support for network device maintenance and support (console/remote).
- IT/Telecom experience with:
- Routing and switching
- Firewalls
- WiFi
- IP Telephony (IPT)
- Radio Frequency (RF) equipment, such as microwave radios, cellular nodes, and VSATs (very-small-aperture terminal).
- Respond to ServiceNow incident tickets.
- Troubleshoot, install, and remove equipment or components.
- Perform visual hardware checks (e.g., hardware failure lights, console error messages, power status, and hardware labels).
- Ping devices and perform DNS lookups.
- Identify switch port locations.
- Patching cable installation and recovery.
- Troubleshooting and patching power cables.
- Installing and removing power leads.
- Locating and tagging network circuit demark locations.
- Provide escort services for third-party vendors or subcontractors.
- Adhere to risk management processes, including walkthroughs, work permits, change management, and safety training.
- Report incidents and assist in identifying and reporting environmental issues (e.g., lack of cooling, water leaks).
- Comply with the Company's audit, security, and information protection requirements.
- Perform IMAC (Install, Move, Add, Change) activities for end-user business LAN and voice devices.
- Provide smart hands support for telecommunications infrastructure, including:
- Fiber optic and copper cable installation, maintenance, troubleshooting, and repair (with cabling contractor as needed).
- WiFi and BLE systems.
- Microwave systems.
- Radio systems (HF, VHF, UHF, 2-way, radar).
- VSAT installation and repair.
- Cellular-based systems (4G LTE, 5G, NB-IIoT, LTE-M).
- Low-power WAN (lpWAN) systems, such as LoRaWAN.
- Other IIoT/OT systems.
- Deploy prewired solar panel/battery power systems (ground-level, low maintenance).
- Install, maintain, and repair specialty telecom systems, such as:
- CCTV
- PAGA
- Intercom
- Fire/Intruder Alarm
- Monitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes).
- Adhere to Business Continuity Plans and Disaster Recovery Plans.
- Follow Company change management procedures and practices.
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