IT Support Analyst

IT Support AnalystThe IT Support Analyst will provide onsite IT support in San Diego, with a strong focus on Windows and macOS hardware, equipment deployment and recovery, shipping, and customer support. This is a hands-on operational role that combines basic technical troubleshooting with IT equipment management and employee support.ResponsibilitiesDeploy, configure, and support IT hardware for new employeesReceive, process, and ship IT equipment to and from locations across the countryReclaim and process equipment from departing employeesProvide walk-up and general ticket support to employeesTroubleshoot Windows and macOS hardware and application issuesProvide onsite IT support at the San Diego officeSupport equipment inventory, shipping, and other day-to-day IT operationsAssist with IT projects and additional operational needs as requiredQualificationsAt least a year of experience supporting Windows and macOS environmentsStrong customer service and employee-facing support skillsComfortable handling, packaging, and shipping IT equipmentStrong troubleshooting, problem-solving, and critical-thinking skillsPositive, patient, and friendly approach to supporting usersAbility to explain technical issues clearly to non-technical employeesComfortable performing repetitive operational and equipment-related tasksActive Directory, Office 365, Okta, or MFA experience preferredAbility to work 100% onsite in San Diego, approximately 4–5 days per weekPay Rate$25-29.50/hr