IT Support Coordinator

About PKF O’Connor Davies PKF O’Connor Davies is a top‑ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients. Our mission is to provide exceptional service while fostering long‑term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence. At PKF O’Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset and invest in their growth through mentorship, professional development, and continuous learning. We strive to create a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We also support work‑life balance with flexibility and resources to help our team grow their careers while maintaining a fulfilling personal life. If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O’Connor Davies is the place for you! Job Description The IT Support Coordinator will be responsible for providing support for end‑user hardware (desktops, laptops, printers, mobile devices/telephones) and software. The candidate will troubleshoot issues, train the end‑user community on new systems, and answer technical questions about equipment and software applications. The role requires the ability to work in a rapidly changing environment and deliver timely, high‑quality, accurate work products. Key Responsibilities Provide first‑contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end‑user issues. Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices. Deploy pre‑packaged software using distribution tools and processes as requested by end users. Train and provide on‑site orientations for new staff on office computer applications. Document and actively resolve end‑user help requests and, when necessary, elevate incidents to maintain SLA expectations. Build rapport and elicit problem details from service desk customers. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Required Technical Skill Set Experience with Windows 10/11 desktops and basic knowledge of Windows 2019 or newer server operating systems. Working technical knowledge of basic computer hardware; specific experience with Dell laptops and desktops is a plus. Experience with Apple workstations is a plus. Basic understanding of TCP/IP, routers, firewalls, Microsoft Exchange, Active Directory, and network printers. Experience with the Microsoft 365 suite required. Knowledge of Intune endpoint management is a plus. Experience with help desk incident‑tracking tools to log, track, and maintain incident history and knowledge base preferred. Experience with remote control tools (e.g., Splashtop) is a plus but not required. Experience with remote access applications (e.g., Azure Virtual Desktop) is a plus but not required. Experience with Wolters Kluwer CCH accounting product line is a plus but not required. Qualifications Bachelor’s degree in Information Technology or a related field is preferred. Strong verbal and written communication skills and interpersonal skills are required. Ability to train and provide on‑site orientations for new staff on office computer applications. Ability to work in a fast‑paced, dynamic environment while exercising patience and professionalism during stressful situations. Self‑motivated and efficient with minimal supervision while also being able to work within a team‑oriented collaborative environment. Willingness to work additional hours as needed to meet assignments, internal and/or team deliverables, and cover scheduled on‑call shifts during peak season. Capable of lifting and transporting items such as computers, printers, and peripherals. Travel to other PKFOD office locations may be required; valid driver’s license and vehicle for transportation between offices is required. IT experience within an accounting firm or prior experience in an IT support role is a plus. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Must be able to work in‑office a minimum of three days per week. Compensation & Benefits The compensation for this position ranges from $50,000 to $60,000. Actual compensation will depend upon the specific role, office location, and the individual’s qualifications, experience, skills, and certifications. As part of our comprehensive benefits and compensation package, we offer: Medical, Dental, and Vision plans Basic Life, AD&D, and Voluntary Life Insurance 401(k) plan and Profit‑Sharing program Flexible Spending & Health Saving accounts Employee Assistance, Wellness, and Work‑life programs Commuter & Parking benefits programs Inclusive Parental Leave Benefits Generous Paid Time Off (PTO) Paid Firm Holidays Community & Volunteering programs Recognition & Rewards programs Training & Certification programs Discretionary Performance Bonus Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process. Applicants must be currently authorized to work in the United States on a full‑time basis. We are unable to provide visa sponsorship now or in the future. PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law. To all staffing agencies: PKF O’Connor Davies Advisory, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. We are not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD. #J-18808-Ljbffr