Title : IT Support/Deskside Support Specialist

Location: Questa, New Mexico (Onsite)

Visa : All Visa Open

Duration : 6 Months

MOI : FACE TO FACE

C2C

Description:

Summary: There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Scope of Work Examples:

Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,

For Applications: How To's, Printer Installations, GUI installs / updates

Level 3:

• Level III Support with 5-7 years' experience
• Staffing & Scheduling of project
• Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility
• Be a strategic asset that is integrated with the organization it supports.
• Risk Management Suggest and implement the best practices of Industry.
• Serve as a single point of contact for
• Customer Develop solutions to meet the Enterprise Plan requirement accessibility.

Interview Process:

- In person Interview with manager and team

Summary:

There Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.

The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Scope of Work Examples:

Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base,

For Applications:

How To's, Printer Installations, GUI installs / updates

Level 3:

• Level III Support with 5-7 year's experience
• Staffing & Scheduling of project
• Manage Customer needs(Service Level Agreement)
• To evaluate the current Helpdesk processes, staff and staffing responsibilities and work flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility
• Be a strategic asset that is integrated with the organization it supports.
• Risk Management
• Suggest and implement the best practices of Industry
• Serve as a single point of contact for Customer
• Develop solutions to meet the Enterprise Plan requirement accessibility.

Sr. IT Technical Recruiter

Phone:- 3212189059
Email:

Linkedin id:-