Cologne | International Insurance GroupAn internationally operating specialty insurer with offices in Cologne is looking to strengthen its local IT team. The company is part of a global insurance group and works closely with an international IT Support Centre based in London.Benefits – International environment within a global organisation – Competitive salary aligned with local market conditions – Company-funded pension and insurance benefits – Health and wellbeing programs (incl. sports allowance) – Flexible working hours – Hybrid setup (2–3 days onsite, more during onboarding) – Direct collaboration with international IT teamsResponsibilities – Provide 1st and 2nd level IT support for users in Germany and internationally – Troubleshoot hardware, software and network-related issues – Administer Active Directory and Azure AD (user management, access rights) – Support Microsoft 365 environments and Windows 11 systems – Manage endpoints using Intune – Handle incidents, requests and changes in the global ticketing system – Support onboarding/offboarding and hardware lifecycle management – Provide hands-on support onsite and remotelyRequirements – Completed IT-related education or comparable practical experience – Several years of hands-on experience in IT support (L1/L2) – Strong experience with Windows 11 and Microsoft 365 – Solid knowledge of Active Directory and Azure AD – Good networking fundamentals (TCP/IP, DNS, DHCP, VPN) – Experience with Intune or similar endpoint management tools – Experience working with ticketing systems (e.g. ServiceNow, Jira) – Fluent English and very good German skills (min. B2) – Willingness to work onsite regularly in CologneThis role suits a hands-on IT Support Engineer with strong troubleshooting skills and real-world experience. Certifications are not required. Practical knowledge and the ability to solve issues independently are key.Interested? Apply now or reach out directly.Tillmann Schlegel Greifenberg – IT & Technology Recruitment