Requirements Must have: Minimum of four (4) years of experience in a computer hardware and software support role, including remote and in-person assistance. Proven expertise in current Microsoft Windows desktop and server operating systems, Microsoft Office products, and Office 365. Familiarity with Mac, iOS, and Android operating systems. Knowledge of Microsoft Active Directory, DHCP, and DNS management. Understanding of Microsoft Exchange Server/Exchange Online is an advantage. Experience with VMware and Hyper‑V virtualization preferred. Proficiency with RMM and ticketing solutions. Competence in backup and disaster recovery administration. Strong analytical skills to troubleshoot and resolve complex technical issues. Capability to prioritize and manage multiple tasks efficiently. Ability to work independently and collaboratively in a fast‑paced environment while maintaining meticulous attention to detail. Responsibilities: Oversee service desk queues for incoming technical support inquiries from clients. Offer remote support for desktop hardware, software, and connectivity‑related problems. Collaborate with fellow support engineers to address tier 1 and tier 2 tasks, including password resets, session unlocks, basic connectivity issues, and more. Forward unresolved technical support requests to senior engineering staff to uphold support standards. Regularly assess open support requests, confirm status with the engineering team, and update both the system and clients accordingly. Maintain clear and effective verbal and written communication throughout all phases of the support process. Document client system configurations, repair procedures, and resolutions within the service desk knowledgebase. Track inventory of client supplies and equipment through asset management systems. Monitor client data backup operations and elevate unresolved issues to senior engineers. Company: At our company, we are looking for a dedicated IT Support Engineer to join our team on a contract basis, with the potential to transition to a full-time position based on performance and long-term fit. Our organization values a culture of integrity and confidentiality, and we prioritize providing exceptional support to our clients. The role offers remote working flexibility along with a competitive hourly pay of $25.00 – $35.00. You will have the opportunity to enhance your skills in a dynamic environment while helping to ensure the stability and security of our technological framework. #J-18808-Ljbffr