Role: IT Support Engineer (Bilingual)

Location: Goleta, CA - Onsite

Duration: 6+ months Contract

Note: Bilingual: English and Dutch.

In this role, you will serve as a key technical resource, delivering end-user support, executing hardware lifecycle tasks, and ensuring smooth day-to-day IT operations in a fast-paced, multi-cultural environment. This position demands advanced technical expertise, a strong customer service mindset, and the ability to manage VIP and AV support needs with professionalism and urgency.

Key Responsibilities

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment.
• Deliver white-glove VIP support for executive users and manage real-time escalations.
• Maintain and support AV/conference room technologies, addressing urgent walk-up issues with responsiveness and discretion.
• Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
• Manage onboarding and offboarding IT tasks, including user provisioning and de-provisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
• Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
• Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.