IT Support EngineerWe’re seeking a hands-on IT professional who enjoys solving problems and supporting users in a fast-paced environment. This position plays an important role in keeping day-to-day operations running smoothly by providing reliable technical assistance and helping maintain internal systems.You’ll be part of a collaborative IT function, acting as a go-to contact for colleagues while also contributing to wider infrastructure and improvement initiatives.What you’ll be doingUser & Technical SupportAct as a primary contact for IT queries, delivering support via phone, email, remote tools, and face-to-face Assist employees across different sites, ensuring consistent and effective service Manage incoming requests from start to finish, keeping users informed throughout Record and monitor issues using the internal ticketing platform Provide a positive support experience aligned with best practice service standards Escalate more complex issues when required Device & Application ManagementPrepare, deploy, and maintain end-user devices including PCs, Macs, and laptops Diagnose and resolve faults across hardware and software Configure and support mobile technology within the business Keep track of IT assets and ensure equipment is properly organised Support the reuse, recycling, or reallocation of devices End User GuidanceHelp colleagues get the most out of systems and applications through advice and informal training Use remote tools to walk users through fixes and best practices Infrastructure & SystemsAssist with the upkeep of core systems and internal platforms Work within Microsoft-based environments, supporting services such as Active Directory and Group Policy Help ensure key systems remain stable and available Get involved in wider initiatives like system upgrades, office changes, or integrations Keep documentation up to date and accurate What we’re looking forAround 2+ years’ experience in IT support or service desk environments Strong familiarity with Microsoft technologies (Windows OS, Microsoft 365, server environments) Solid understanding of end-user hardware and troubleshooting techniques Basic grasp of networking fundamentals Exposure to service desk tools is beneficial Industry certifications are a plus but not essential