It Support Engineer

Posted on: Oct 23, 2026

Sybex Support Services Inc
Boston, Massachusetts
Onsite
Contract

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Job Title :

It Support Engineer

Job Type :

Contract

Job Location :

Boston Massachusetts United States

Remote :

Job Description :

Job Description:

We are hiring an experienced Desktop Support Engineer with strong expertise in SCCM, Intune & Autopilot to manage endpoint management and end-user support.Key

Responsibilities:
Provide L1 Desktop Support - Troubleshooting for Windows 10/11, Laptops, Desktops, Printers, Peripherals.
Manage endpoints via Microsoft SCCM (MECM) - Application deployment, Patch management, OS imaging, Software distribution.
Administer Microsoft Intune - Device enrollment, Compliance policies, Configuration profiles, Conditional Access.
Work on Windows Autopilot - Device provisioning, Zero-touch deployment, Troubleshooting Autopilot failures.
Handle Active Directory, Azure AD, Office 365, Exchange Online, and MS Teams support.
Manage user accounts, groups, mailbox, license assignment in M365 Admin Center.
Troubleshoot network issues - TCP/IP, DNS, DHCP, VPN.
Handle IT Service Management - Ticketing via ServiceNow / Jira / ManageEngine, SLA adherence.
Provide on-call / backfill support and ensure minimal downtime.

Mandatory Skills:SCCM / MECM, Microsoft Intune, Windows AutopilotWindows 10/11 Troubleshooting, OS DeploymentM365, Active Directory, Azure ADAutopilot Provisioning & TroubleshootingApplication Packaging & DeploymentGood to Have:PowerShell scripting basicsITIL KnowledgeCompTIA A+, Microsoft MD-102 / MS-900 Certification