IT Support EngineerFull Time / Permanent Monday to FridayOn Site – Bumpers Farm, Chippenham, Wiltshire Salary: £25,000 per annum (£27K after 6-month probation)Additional Benefits: Annual bonus schemeLife assurancePrivate healthcare coverIncremental holiday entitlementExtra paid day off for your birthdayCompany sick pay schemeAttendance bonusEmployee assistance programmePerkbox rewardsFree fruit Free tea, coffee and squash Free onsite parkingStaff eventsAbout us:Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for!About the role:Support the EJS team with various IT tasks as required to enhance productivityProviding technical assistance to end users via troubleshooting and resolving issues related to laptops, phones, printers, and office hardware/software.Managing user permissions, SharePoint structures, and IT equipment provisioning. (1st and 2nd Line IT support)Supporting data protection protocols, including MFA, VPN, and ISO 27001-aligned practicesAssisting in IT projects Creating and assisting in document creation (knowledge base articles for IT team and end users)Assisting senior IT Engineers with security, infrastructure and data analyticsAbility to learn process such as downloading, analysing and extracting data form aircraft PDF document records.Assist in running crystal reports / generating SQL script to import data into Quantum (Aviation ERP).Assist running SQL’s in Quantum to update and fix incorrect data.About you:Proven experience in an IT support role or similar position.Eager to learn advanced IT technologies Must know M365 basics and Active Directory basics to create users and assign security groups, licenses etc.Must know basics around print servers (highly beneficial if you know how to deploy printers via GPO or Intune)Must know how to build laptops via MDT or Autopilot Must be able to troubleshoot low level IT issues to a good standard and is happy to ask for help and escalate if neededMust know the basics of networking and understand the basic principlesMust know basic Hyper-V VM management Must have worked in a ITIL controlled environment Must understand basic CMD and PowerShell commands / scripts Must have worked on and configured network equipment to a basic levelMust know windows DFS and security permissions and Share PermissionsMust understand SharePoint permissions and folder structureExperience in setting up users in an ERP / setting up user profiles in Quantum (Aviation ERP).Ability to follow guides provided by senior techniciansExcellent attention to detail and methodical thinking If you have the skills, drive and ambition we need and you want to be part of a growing, dynamic and professional aviation company, send us your CV and a covering letter.