Technical Support:

• Provide first and second-level support for hardware, software, and network-related issues.
• Troubleshoot and resolve system errors, application issues, and connectivity problems.
• Respond to and resolve support tickets in a timely and efficient manner.

System Maintenance:

• Perform regular maintenance on IT systems, including updates, patches, and backups.
• Monitor and maintain servers, workstations, and network equipment.

End-User Assistance:

• Assist users with technical issues, providing guidance and training as needed.
• Set up and configure new user accounts, hardware, and software.

Documentation:

• Maintain detailed records of technical issues and solutions.
• Create and update IT support guides and training materials.

IT Infrastructure Management:

• Monitor system performance and implement improvements.
• Support the deployment and configuration of IT equipment and software.
• Manage network resources, including printers, routers, and switches.

Security Compliance:

• Ensure IT systems meet organizational and industry security standards.
• Perform regular audits to identify and mitigate vulnerabilities.

Requirements

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.

Experience:

• 2+ years of experience in IT support or a similar role.
• Hands-on experience with hardware troubleshooting and software installation.

Skills:

• Proficiency in operating systems such as Windows, macOS, and Linux.
• Familiarity with Active Directory, Office 365, and network protocols (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and prioritize tasks effectively.

Certifications (Preferred):

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Azure Fundamentals or equivalent
• ITIL Foundation Certification

CorDx believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. CorDx does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

Benefits

Medical Plan

PTO

401K