Required Skills:• Windows Operating Systems (Windows 10, Windows 11), MAC OS• Office 365, and Microsoft Software (SharePoint, Teams)• PC Hardware troubleshooting and PLC’s, scanners, printersResponsibilities:• Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.• Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.• Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.• Participate in IT deployments, relocations, and infrastructure upgrades.• Provide off-hours or weekend support as needed for critical site visits or go-lives.• Build relationships and trust with customers and clients• Adhere to company’s given rules and regulations• Team up with colleagues and other team members• Great communication skills to work with customers• Amazing problem-solving skills• A technical degree is preferable• Ability to diagnose problems with equipment• Great mechanical aptitude• Ability to communicate in EnglishQualifications:• Strong analytical skills.• Hands-on experience with Incident Management and ServiceNow.• Proficiency in the Windows operating system.• Excellent problem-solving skills and attention to detail.• Ability to work collaboratively in a team environment.• Strong communication skills, both written and verbal.• Proactive approach to learning and adapting to new technologies