IT Support Executive

Job Title: IT Support Executive Job Hours: 8.30am to 6pm Job Location: Jurong East The Opportunity: Hands-on IT support role covering users, desktops, laptops, printers and basic infrastructure support Suitable for candidates with desktop support experience and exposure to Microsoft 365 / Windows Server environments Good fit for candidates looking to grow from helpdesk & desktop support into broader IT infrastructure support Job Responsibilities: Provide local and remote IT support for desktops, laptops, printers, copiers and related devices Troubleshoot hardware, software, operating system, network access and application issues Set up and configure computers, user accounts, email accounts, printers and standard applications Support Windows desktop environments and basic Mac OS issues where required Assist with Active Directory user account support, password resets, group access and basic GPO-related matters Support Microsoft 365 administration, including user accounts, licences, Teams groups and email-related support Assist with basic Windows Server support, including file server, print server, DHCP, DNS and shared folder access Support backup checks, NAS / file backup monitoring and basic recovery tasks where required Assist with video conferencing setup and support for platforms such as Microsoft Teams, Zoom or Webex Maintain IT asset records, hardware inventory and software licence information Support basic network troubleshooting, cabling coordination and connectivity issues Coordinate with vendors or service providers for hardware, software or infrastructure-related issues Assist with IT documentation, support records and ad hoc IT projects assigned by management Job Requirements: NITEC / Higher NITEC / Diploma in Information Technology, Computer Studies or related discipline At least 1 to 3 years of relevant IT support, desktop support or helpdesk experience Hands-on experience supporting desktops, laptops, printers and common office applications Basic knowledge of Active Directory, Microsoft 365, Windows Server and networking concepts Basic understanding of IT security, endpoint security, network security or cybersecurity concepts Experience with DNS, WAF, web server operations, VMware or hypervisor environments will be an advantage Darren Wong Shin Loong Cosmos Recruit Pte Ltd EA License Number: 22C1269 EA Personnel Reg Number: R1985061 #J-18808-Ljbffr