Post a Job

Millions Of Active Candidates

For Employers

VIEW SIMILAR JOBS →

Loading, Please wait..!!

It Support

Posted on: Oct 13, 2026

LKA Associates LLC
Glen Burnie, Maryland
Onsite
Contract To Hire

Save this job

Apply Here APPLY LATER

Curious about compensation?

Explore the historical salary trends, average pay, and estimated compensation for It Support roles in Maryland.

View Salary Guide →

Over 12 millions jobs on Snaprecruit.
Find your match !

VIEW SIMILAR JOBS →

Job Title :

It Support

Job Type :

Contract

Job Location :

Glen Burnie Maryland United States

Remote :

Job Description :

Overview -
The IT Support team will provide application and engineering support for all IT Infrastructure and Services. This role is responsible for the maintenance and configuration of existing systems and the exploration and implementation of new IT services, and provides tier 2/3 technical escalation support within the team to ensure proper and speedy resolution of various technical issues and problems relating to hardware, software, and peripherals.

Daily Responsibilities -

Identify ways to simplify, automate, and improve the accuracy of IT systems management processes
Manage the selection, testing, configuration, and deployment of new hardware, software, networks, and SaaS (Software as a Service) platforms
Create automation tools and scripting to improve and drive efficiencies in IT business processes
Create project documentation and plans for systems management and implementations
Manage IT support request ticket queue escalations to meet established service levels
Handle advanced service requests on application automations, business processes, and functions
Define methods for provisioning users, computer hardware, and network/telecom configurations
Provide resolution to common issues and questions about IT systems and processes. Provide IT service management principles to support requests through reporting, incident management, and proper escalation
Monitor system alerts and repair minor errors; escalate issues if needed.
Periodic security check-ins for accounts; monitor users at risk on a weekly basis.

Required Qualification -

At least 3 years of related work experience, or equivalent related certifications and/or education
Experience with Microsoft 0365, Azure, Active Directory administration, Entra
Experience with SaaS software implementation, configuration, and administration (NetSuite, Jira, SharePoint, O365, etc.)
Experience working with Microsoft automation tools like Power BI and Fabric.
Understanding of AI tools and implementation. (Copilot, Claude)
Understanding of business process automations (Microsoft Power Automate, Flows, Jira Automation)
Experience with configuring Mobile Device Management applications (Intune preferred)
Advanced skills with hardware and computer provisioning
Ability to learn new software and hardware systems
Experience with IT Service Desk or Help Desk processes and environments
Experience designing IT process workflows (ITIL/ITSM)
Experience with Security incident response
Experience leading projects to implement new IT Services
Knowledge of IT security principles, IT Service Management, and Asset Management
Skilled in Warehouse technologies, such as barcode scanners, label printers, and mobile devices
Ability to work within the Microsoft 365 environment (SharePoint, Outlook, Office, etc.)
Ability to provide support remotely, through video, chat, and written communications
Technical and Process documentation

Position Details

Posted:

Oct 13, 2026

Reference Number:

247-47511

Employment:

Contract To Hire

City:

Glen Burnie

Job Origin:

CIEPAL_ORGANIC_FEED

Share this job:

It Support Apply

Click on the below icons to share this job to Linkedin, Twitter!

Daily Responsibilities -

Identify ways to simplify, automate, and improve the accuracy of IT systems management processes
Manage the selection, testing, configuration, and deployment of new hardware, software, networks, and SaaS (Software as a Service) platforms
Create automation tools and scripting to improve and drive efficiencies in IT business processes
Create project documentation and plans for systems management and implementations
Manage IT support request ticket queue escalations to meet established service levels
Handle advanced service requests on application automations, business processes, and functions
Define methods for provisioning users, computer hardware, and network/telecom configurations
Provide resolution to common issues and questions about IT systems and processes. Provide IT service management principles to support requests through reporting, incident management, and proper escalation
Monitor system alerts and repair minor errors; escalate issues if needed.
Periodic security check-ins for accounts; monitor users at risk on a weekly basis.

Required Qualification -

At least 3 years of related work experience, or equivalent related certifications and/or education
Experience with Microsoft 0365, Azure, Active Directory administration, Entra
Experience with SaaS software implementation, configuration, and administration (NetSuite, Jira, SharePoint, O365, etc.)
Experience working with Microsoft automation tools like Power BI and Fabric.
Understanding of AI tools and implementation. (Copilot, Claude)
Understanding of business process automations (Microsoft Power Automate, Flows, Jira Automation)
Experience with configuring Mobile Device Management applications (Intune preferred)
Advanced skills with hardware and computer provisioning
Ability to learn new software and hardware systems
Experience with IT Service Desk or Help Desk processes and environments
Experience designing IT process workflows (ITIL/ITSM)
Experience with Security incident response
Experience leading projects to implement new IT Services
Knowledge of IT security principles, IT Service Management, and Asset Management
Skilled in Warehouse technologies, such as barcode scanners, label printers, and mobile devices
Ability to work within the Microsoft 365 environment (SharePoint, Outlook, Office, etc.)
Ability to provide support remotely, through video, chat, and written communications
Technical and Process documentation

Please wait..!!

Millions Of Active Candidates

It Support