IT Support

On behalf of our client, Robert Half Technology is seeking a hands-on IT professional to provide Level 2 technical support in a fast-paced onsite environment. This role is ideal for someone who enjoys troubleshooting, resolving user issues, and supporting network and infrastructure operations. This role is fully onsite and is initially a contract role with potential for conversion to full time with our client.ResponsibilitiesProvide Level 2 onsite support for hardware, software, networking, and end-user issues.Troubleshoot desktops, laptops, printers, peripherals, and connectivity problems.Monitor and troubleshoot network devices using Cisco Meraki Dashboard.Support switches, access points, VLANs, DHCP, DNS, Wi-Fi, and network connectivity issues.Perform workstation imaging, deployment, configuration, upgrades, and troubleshooting.Manage user accounts, permissions, and access within Active Directory and Microsoft 365.Document incidents, resolutions, and troubleshooting steps within the ticketing system.Assist with hardware installations, moves, adds, changes, and infrastructure projects.Escalate complex infrastructure and security-related issues when appropriate.Qualifications2+ years of IT support experience in a desktop support or Level 2 support environment.Experience supporting Windows workstations and common business applications.Working knowledge of Cisco Meraki and network monitoring.Understanding of TCP/IP, DNS, DHCP, Wi-Fi, switching, and general networking concepts.Experience with Active Directory and Microsoft 365 administration.Strong troubleshooting, communication, and customer service skills.Ability to work independently in a fully onsite environment.Preferred QualificationsCisco or Meraki certifications.CompTIA A+, Network+, or similar certifications.Experience with ServiceNow, Jira, or other ITSM/ticketing platforms.Experience supporting multiple locations or distributed environments.DetailsFully onsiteProject-based opportunityOpportunity to work with a collaborative IT team and gain exposure to infrastructure and networking initiatives