IT Support Representative

We are seeking a customer-focused Colleague Care Analyst to provide IT support, manage service tickets, resolve colleague escalations, coordinate with IT service providers, and assist with new employee onboarding.Required Qualifications:Minimum 5 years of help desk or customer service experience.At least 2 years of experience in IT service support.Strong knowledge of Microsoft technologies and IT support processes.Proficiency in Microsoft Outlook, including managing multiple mailboxes.Excellent written communication, customer service, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Preferred Qualification:ITIL certification or familiarity with ITIL principles.