We are seeking an experienced IT Support professional to provide Level 1 and Level 2 technical support to end users in an enterprise environment. The ideal candidate will have strong hands‑on experience with end‑user support, workstation setup, Office 365 applications, peripheral devices, and IT service management tools. Key Responsibilities Provide Level 1 and Level 2 help desk support via telephone, email, and in‑person Troubleshoot and resolve hardware, software, and peripheral issues Set up and configure end‑user workstations, including laptops, monitors, telephones, keyboards, mice, and docking stations Support Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint Diagnose and repair issues with HP and/or Xerox multi‑function devices Assist users with WebEx functionality, including meeting setup and troubleshooting Monitor, manage, and update assigned tickets using ServiceNow IT Workflows Image, configure, and deploy laptops in accordance with organisational standards Escalate unresolved issues to higher‑level support teams as required Required Experience 6+ years of experience providing Level 1 and/or Level 2 end‑user support via phone, email, and in person 5+ years of experience setting up end‑user workstations and peripheral devices 5+ years of experience supporting Microsoft Office 365 applications 5+ years of experience diagnosing and repairing HP and/or Xerox multi‑function devices 5+ years of experience supporting users with WebEx functionality 2+ years of experience using ServiceNow IT Workflows (monitoring assigned work, searching, and reporting) Experience with NYS ITSM is preferred but not required 3+ years of experience imaging and deploying laptops Location: Delmar, NY Duration: 30 Months Pay Rate: $31.00 per hour Compensation: $31.00 per hour About Us Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA. Our experienced team ensures that clients receive top‑quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well‑being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle. MISSION We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well‑being and enhances quality of life. VISION To lead the home care industry in providing comprehensive, person‑centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement. VALUES Compassion : We put the well‑being of our clients first, ensuring their comfort and care are at the heart of everything we do. Independence : We support individuals in maintaining control over their lives and decisions through personalized care. Respect : Every individual is treated with dignity, ensuring that their needs and preferences are prioritized. Integrity : We uphold the highest ethical standards in care provision, ensuring transparency and accountability. Inclusivity : We are committed to serving diverse populations and making our services accessible to all. #J-18808-Ljbffr